Using Application Control to block file downloads from youSENDit.com will also block file uploads to the site

Products

• ProxySG Software - SGOS

Issue/Introduction

Adding an Application Control policy to block file downloads from the www.youSENDit.com web site will also prevent files from being uploaded. The file upload process will appear to work OK (the progress bar reaches 100%) but the screen will then stop on the "Upload in progress" box.

Resolution

The problem is caused by Application Control incorrectly associating the URL https://www.yousendit.com/folders?phi_action=app/addFileToWorkspaceFolder with downloading files only. In fact, this URL is common to both the upload and download processes for this web site. Consequently, blocking access to this URL to prevent downloading files will adversely affect the upload process.

To fix the problem, it is necessary to allow access to this specific URL before other rules that allow or deny access to the web site. This can be done in Visual Policy Manager.