My PacketShaper is running a very old software version. I would like to upgrade to the latest version that is supported on your website. Can I upgrade directly to that version or do I need to upgrade to an intermediate version?
PacketShaper (Legacy Supported Models: 900, 1700, 3500, 7500, 10000, 12000):
PacketShaper S-Series (Supported Models: S200, S400, S500):
Note: Before you do the upgrade, it is highly recommended to back up the configuration so that if you do need to revert the software, you can go back using the previous configuration file. Failure to do this during a software rollback may mean that your old configuration is lost.