Unified Agent Local Enforcement client installation fails with message: "Existing product not found. Upgrade cannot be completed"

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Article ID: 167059

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Updated On:

Products

Unified Agent Local Enforcement

Issue/Introduction

You are not able to install the Unified Agent Local Enforcement (UA) client that is associated with a ProxySG. This article does not apply to the UA client used to connect to Web Security Service (WSS).

Installing the Unified Agent client returns the following error message: "Existing product not found. Upgrade cannot be completed"

Resolution

To Install UA:

  • You must use the following syntax:
    bcua64-setup.msi CM_URL=https://x.x.x.x:8084/proxyclient/ProxyClientConfig.xml SUP=123456
  • CM_URL= is used to define the ProxySG appliance acting as the Client Manager.
  • SUP= is used to define an optional tamper resistance password.

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