Unable to upgrade the Auth Connector (Web Security Service) on Windows Server 2008

Products

• Web Security Service - WSS

Issue/Introduction

Upgrading the Symantec WSS Auth Connector on Windows Server 2008 causes an error.

Cause

This is a result of the DHCP Client service locking the bcca.exe file.

Resolution

1. Stop the "Symantec WSS Auth Connector" and "DHCP Client" services
   • Execute "services.msc"
   • Locate the services in the list, right-click on the item -> Stop
2. Run the Auth Connector upgrade once again
3. Re-start the services