Unable to upgrade the Auth Connector (Web Security Service) on Windows Server 2008

Article Id: 167055
Status: Published
Updated On: 18-04-2018 15:41
Legacy Id: TECH242848
Products:
Web Security Service - WSS
Issue/Introduction:

Upgrading the Symantec WSS Auth Connector on Windows Server 2008 causes an error.

Cause:

This is a result of the DHCP Client service locking the bcca.exe file.

Resolution:

  1. Stop the "Symantec WSS Auth Connector" and "DHCP Client" services
    • Execute "services.msc"
    • Locate the services in the list, right-click on the item -> Stop
  2. Run the Auth Connector upgrade once again
  3. Re-start the services