Unable to upgrade the Auth Connector (Web Security Service) on Windows Server 2008

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Article ID: 167055

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Upgrading the Symantec WSS Auth Connector on Windows Server 2008 causes an error.

Cause

This is a result of the DHCP Client service locking the bcca.exe file.

Resolution

  1. Stop the "Symantec WSS Auth Connector" and "DHCP Client" services
    • Execute "services.msc"
    • Locate the services in the list, right-click on the item -> Stop
  2. Run the Auth Connector upgrade once again
  3. Re-start the services
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