"Unable to launch the application." error when logging into the Director management console

Products

• Mobility Threat Protection
• Director

Issue/Introduction

When attempting to log into the Director management console you may receive an error message with the following text:

Unable to launch the application.

Name: Director Management Console

Publisher: <CompanyName>, Inc.

From: https://IP-ADDRESS:8085

 

Clicking on the Details button reveals the following error:

Error: Found unsigned entry in resource: https://IP-ADDRESS:8085/lib/jdom.jar

Resolution

This issue is caused by Java caching being disabled on your workstation.

To resolve this issue follow these steps:

• Go to the Windows Start Menu > Control Panel
• Open the Java control panel applet
• In the General tab click the Settings button
• Ensure that the checkbox labeled Keep Temporary files on my computer is checked

After this is done, restart your web browser and try logging into the Director management console again - the issue should be resolved at this point.