"Unable to launch the application." error when logging into the Director management console

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Article ID: 167048

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Updated On:

Products

Mobility Threat Protection Director

Issue/Introduction

When attempting to log into the Director management console you may receive an error message with the following text:

Unable to launch the application.

Name: Director Management Console

Publisher: Blue Coat Systems, Inc.

From: https://IP-ADDRESS:8085

 

Clicking on the Details button reveals the following error:

Error: Found unsigned entry in resource: https://IP-ADDRESS:8085/lib/jdom.jar

Resolution

This issue is caused by Java caching being disabled on your workstation.

To resolve this issue follow these steps:

  • Go to the Windows Start Menu > Control Panel
  • Open the Java control panel applet
  • In the General tab click the Settings button
  • Ensure that the checkbox labeled Keep Temporary files on my computer is checked

After this is done, restart your web browser and try logging into the Director management console again - the issue should be resolved at this point.