Unable to access cloudapp.net.

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Article ID: 167039

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Updated On:

Products

CDP Integration Server

Issue/Introduction

Attempts to access Cloudapp.net results in page timeout when going through the Web Security Service.

Resolution

Cloudapp.net is part of Microsoft's Azure Cloud service. The cloud service is primarily used by developers for hosting, storage, and management of web apps. Support recommends bypassing this service so that it does not pass through the cloud. Locate the IP addresses for cloudapp.net (region specific) at the following URL.

 
Use the addresses listed in the document above to bypass at the firewall; for Unified agent, add to the bypass list in the Web Security Service portal.