Unable to access UPS's Campusship web site when going through Threatpulse or Cloud Services

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Article ID: 167024

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Unable to access UPS's Campusship web site when going through Threatpulse or Cloud
Error:  The page cannot be displayed
Happens primarily when using an IPsec connection

Resolution

The Cloud service is attempting to perform a reverse DNS lookup on the IP addresses associated with www.campusship.ups.com and the RDNS request times out.  To work around the issue, please do the following steps:

1.)  Login to the Threatpulse portal:  https://portal.threatpulse.com/
2.)  Go to Solutions > Threat Protection > Policy > Trusted Destinations > Trusted Destination IPs/Subnets/
3.)  Click on Add Trusted Destination IPs/Subnets and add the following IP addresses:

153.2.224.60
153.2.228.60

4.)  Save your changes and click on the Activate button.

NOTE:  If you are running a ProxySG, please see 000012779.