The Hard Drive on my Proxy has stopped working.
The Hard Drive is flagging as a Warning on my Health Checks.
The hard drive is showing as "failing" or "error" in the logs.
Before Broadcom can RMA a hard drive, we require certain checks to be carried out.
These are required to ensure that it is the drive that is faulty and not the slot/backplane of the Proxy appliance itself.
1) Try re-seating the Drive, if that doesn’t solve the issue then...
2) Try re-initializing the drive, if that doesn’t solve the issue then...
3) Try swapping the drive with another working drive i.e. if Disk 2 is faulty take it out of Slot 2 and Swap it with the working Disk in Slot 4 [*this can only be carried out on Proxy appliance with multiple drives*]
If the error moves to Disk 4, then we are fairly certain the drive is faulty. If the problem remains on Slot 2, the problem could be with the Backplane / Slot. If this is the case then...
4) Please run the on-board diagnostics to determine what hardware is faulty on the Proxy and upload the output to the case [*not all Proxy appliances have on-board diagnostics*]