Troubleshooting a hard drive failure on ProxySG
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Troubleshooting a hard drive failure on ProxySG

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Article ID: 167021

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

The Hard Drive on my Proxy has stopped working.
The Hard Drive is flagging as a Warning on my Health Checks.
The hard drive is showing as "failing" or "error" in the logs.

Resolution

Before Broadcom can RMA a hard drive, we require certain checks to be carried out. 

These are required to ensure that it is the drive that is faulty and not the slot/backplane of the Proxy appliance itself.

1)      Try re-seating the Drive, if that doesn’t solve the issue then...

2)      Try re-initializing the drive, if that doesn’t solve the issue then...

3)      Try swapping the drive with another working drive i.e. if Disk 2 is faulty take it out of Slot 2 and Swap it with the working Disk in Slot 4  [*this can only be carried out on Proxy appliance with multiple drives*]

         If the error moves to Disk 4, then we are fairly certain the drive is faulty. If the problem remains on Slot 2, the problem could be with the Backplane / Slot. If this is the case then...

4)      Please run the on-board diagnostics to determine what hardware is faulty on the Proxy and upload the output to the case  [*not all Proxy appliances have on-board diagnostics*]

The following KB Articles will assist in carrying out the above steps:
 
 
Running diagnostics / Which Proxy models have on-board diagnostics: