The ProxySG300 fails to boot and displays the following error in the logs: "Ultra DMA Mode-6, S.M.A.R.T. Capable and Status BAD."

Article Id: 166990
Status: Published
Updated On: 13-05-2017 10:08
Legacy Id: TECH242770
Products:
SG-300
Issue/Introduction:

The ProxySG300 appliance fails to boot successfully. The CLI log indicates the following error:

AMIBIOS(C)2008 American Megatrends, Inc.
Blue Coat Systems, Inc.
Product: 300 Series
Board ID: RA2
CPLD Ver: 4

CPU : VIA Nano U3100 (1.6GHz Capable)
Initializing USB Controllers .. Done.
2048MB OK
Auto-Detecting Pri Master..IDE Hard Disk
Auto-Detecting 3rd Master..IDE Hard Disk
0078Auto-Detecting 3rd Master..IDE Hard Disk
Pri Master : 2GB CompactFlash Card  CF B612D
Ultra DMA Mode-4, S.M.A.R.T. Capable and Status OK
3rd Master : ST9250315AS  0001SDM1
Ultra DMA Mode-6, S.M.A.R.T. Capable and Status BAD
Auto-detecting USB Mass Storage Devices ..
00 USB mass storage devices found and configured.

Resolution:

The ProxySG 300 appliance HDD is no longer functioning properly, as noted by the following log entry:

3rd Master : ST9250315AS  0001SDM1
Ultra DMA Mode-6, S.M.A.R.T. Capable and Status BAD
----------------

Contact Bluecoat support to request an RMA unit.