The ProxySG300 fails to boot and displays the following error in the logs: "Ultra DMA Mode-6, S.M.A.R.T. Capable and Status BAD."

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Article ID: 166990

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Updated On:

Products

SG-300

Issue/Introduction

The ProxySG300 appliance fails to boot successfully. The CLI log indicates the following error:

AMIBIOS(C)2008 American Megatrends, Inc.
Blue Coat Systems, Inc.
Product: 300 Series
Board ID: RA2
CPLD Ver: 4

CPU : VIA Nano U3100 (1.6GHz Capable)
Initializing USB Controllers .. Done.
2048MB OK
Auto-Detecting Pri Master..IDE Hard Disk
Auto-Detecting 3rd Master..IDE Hard Disk
0078Auto-Detecting 3rd Master..IDE Hard Disk
Pri Master : 2GB CompactFlash Card  CF B612D
Ultra DMA Mode-4, S.M.A.R.T. Capable and Status OK
3rd Master : ST9250315AS  0001SDM1
Ultra DMA Mode-6, S.M.A.R.T. Capable and Status BAD
Auto-detecting USB Mass Storage Devices ..
00 USB mass storage devices found and configured.

Resolution

The ProxySG 300 appliance HDD is no longer functioning properly, as noted by the following log entry:

3rd Master : ST9250315AS  0001SDM1
Ultra DMA Mode-6, S.M.A.R.T. Capable and Status BAD
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Contact Bluecoat support to request an RMA unit.