The ProxyAV pattern file update fails when using a ProxySG patience page

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Article ID: 166987

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Updated On:

Products

ProxyAV Software - AVOS ProxySG Software - SGOS

Issue/Introduction

The ProxyAV pattern file update fails when using a ProxySG patience page

Resolution

If the ProxyAV is configured to use the ProxySG, an error occurs if the ProxySG is serving patience pages during pattern file updates.  This error does not occur if the ProxyAV has direct Internet access. The ProxySG views the ProxyAV as a client during these updates. The following policy instructs the ProxySG to disable patience pages when the user-agent is the ProxyAV:

    CPL:
      inline policy local eof

           response.icap_service(respav)


           request.header.User-Agent="ProxyAV" patience_page(no)
      eof
      VPM:
      1. Select Policy>Add Web Access Layer.
      2. Right-click the Source column; click Set.
      3. Click New; select Request Header.
      4. In the Header Name dropdown list, select User-Agent.
      5. In the Header Regex field, enter ProxyAV.
      6. Click OK; click OK to add the object to the rule.
      7. Select Policy>Add Web Content Layer.
      8. Right-click the Action column; click Set.
      9. Click New; select ICAP Response Service.
      10. In the Use ICAP Response Service drop-down list, select the ICAP service.
      11. Click OK; click OK to add the object to the rule.
      12. Install the policy.