The Content Analysis System (CAS) does not have a valid birth certificate

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Article ID: 166966

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Updated On:

Products

Content Analysis Software - CA

Issue/Introduction

When logging into the CAS device a message is displayed "Invalid birth Certificate. The Content Analysis System does not have a valid birth certificate. Please contact support"

Resolution

1.  If the hardware appliance does not have a valid birth certificate.  Run this command:

  1. Ensure that the CAS device is able to resolve abrca.bluecoat.com,
  2. From the CAS CLI enter enable mode and enter acquire-factory-certificate. Below is the sequence of the command and the expected output:
     

CAS> en
CAS# acquire-factory-certificate

Later versions (2.x)
CAS# request-appliance-certificate
Success
CAS#

2.  If this is a virtual CAS installation.  Redeploy the CAS image and ensure that a network connection is available for the virtual machine.

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