SYSINFO shows "unsupported configuration" on ProxySG 300 models

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Article ID: 166950

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Updated On:

Products

SG-300

Issue/Introduction

Blue Coat is updating hard disk drives (HDD) for all models of the Proxy SG300.
New 500GB HDDs will replace existing 250GB drives that are no longer manufactured.

The 500GB HDDs are fully supported and functionally equivalent to the previously used 250GB drives.
Blue Coat has thoroughly tested and approved the use of these HDDs for all Proxy SG300 models.

SG300s built with 500GB HDDs will commence shipping imminently.
Blue Coat will provide like-for-like RMAs for 3 months from the date of this announcement.
NOTE: Blue Coat will not be retroactively replacing existing HDDs.

Updated SGOS code it required to properly recognize the 500GB drives.

A Proxy SG300 with a 500GB HDD that is NOT running one of the supported SGOS versions, will display "unsupported configuration" in the SYSINFO:

Version Information
URL_Path /SYSINFO/Version
Version: SGOS 6.4.3.1
.
.
.
Hardware Information
URL_Path /Diagnostics/Hardware/Info
Hardware Information

Model: 300-10 (unsupported configuration)
RAM: 2048 MB
    DIMM 1: empty
    DIMM 2: 2048 MB SDRAM DDR2
Number of physical CPUs: 1
Number of cores: 1
CPU frequency: 1595 MHz
Storage: 1 drive (expecting 1 drive, where the drive size is between 200 GB - 300 GB)
    Disk in slot 1: 500 GB TOSHIBA MQ01ACF050, rev:AV001A serial:Y3EFC01FT status:present

NOTE: SYSINFO is the ONLY location that "unsupported configuration" will be displayed.
The Management Console will NOT show any health warning.

A SG300 that is showing "unsupported configuration" due to a 500GB HDD will function normally.

Affected Systems:
SG300-5
SG300-10
SG300-25

Replacement 500GB HDD ModelsExisting 250GB HDD Models
Toshiba MQ01ACF050Seagate ST9250315AS
Seagate ST250LT007
Toshiba MK5061GSYBSeagate ST9250410AS
Toshiba MK2561GSYN

 

Resolution

Updated SGOS code is required to properly recognize the 500GB drives.
Please upgrade to one of the supported SGOS versions to correct the "unsupported configuration" message in the SYSINFO.

Minimum SGOS versions that support the new 500GB HDDs:
SGOS 6.5.1.1
SGOS 6.4.4.1
SGOS 6.3.6.1
SGOS 6.2.13.2
SGOS 5.5.11.5

The following flyer is included in each SG300 system that has a 500GB HDD:

Attachments