ProxySG won't boot. Message "In MP mode; two processors active" repeated on the console.

Products

• ProxySG Software - SGOS

Issue/Introduction

ProxySG won't fully boot up.

When connecting to the console, the message "In MP mode; two processors active" shows repeatedly, but the boot process never completes.

Cause

This problem can occur for many reasons, among them:

• Unseated or not firmly seated NICs or SSL cards
• Unseated or not firmly seated memory
• Disk drives not firmly seated
• Bad memory or bad disk drive
• Missing memory or disk drive

Resolution

• Verify that all of the hardware is present.
• Reseat all NICs, SSL cards, and memory. Make sure that the disk drives are also firmly in place.
• If the problem continues, try removing a disk drive (one at a time) and see if the unit boots.
• Try removing the SSL card.
• Try removing a memory stick. Rotate through them all.
• If the problem persists after all of the above, RMA for the unit is in order.
• It is always good practice to have an expanded Archive Configuration so that if RMA needs to be done that a configuration will be ready to restore.