Disabling ProxySG Heartbeat

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

Disable ProxySG Heartbeat reporting.

Resolution

By default, Heartbeat Monitoring is enabled, which allows Symantec to gather daily and emergency heartbeat messages to track ProxySG health. Symantec analyzes statistics for customer use through the Symantec Enterprise Manager. Symantec receives emergency heartbeats whenever a ProxySG is rebooted. Emergency heartbeats contain core dump and restart flags, in addition to daily heartbeat information.

To disable heartbeat information, it can only be done via Command Line Interface (CLI):

SGOS>en
Enable Password:
#config t
Enter configuration commands, one per line.  End with CTRL-Z.
SGOS#(config)diagnostics
SGOS#(config diagnostics)heartbeat disable