On the Info tab and the ouput of the banner show command, the PacketShaper is displaying the following error message:
Service point connection failure. Cannot connect to remote service point.
This is a known issue, for which there are two solutions.
The URL categorization feature has the following deployment requirements:
Note: To find the IP address associated with each of these servers, use the nslookup command (such as the "dns lookup" CLI command).
The URL categorization feature has the following limitations:
If everything mentioned above seems to be ok, then use the following method:
sys e set all default
sys e clear all
packet remove all
packet add class:/Inbound/localhost
packet add class:/Outbound/localhost
set url webpulse off
set url off
set url on
set url webpulse on
set urlcat map-download
sys e d
The packetcapture commands will create a .DMP file under the 9.258/pktlog directory (or the 9.1026/PKTLOG/ directory for image versions 8.6.x and above). Download this file to your desktop using the PacketShaper File Browser. Also copy the output of the last command (sys e d) and paste in a text file. Then upload these files to your case.