Proxy SG Virtual Appliance (SGVA and SG-VA) license installation FAQ
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Proxy SG Virtual Appliance (SGVA and SG-VA) license installation FAQ


Article ID: 166874


Updated On:




Q1. Does the SWG VA appliance need internet access to install license for the first time?

A. Yes, it needs an internet connection to communicate with the licensing server for retrieving initial Birth certificate also known as appliance key.

Q2. What are the Blue Coat licensing servers?

A. The following are the Blue Coat licensing servers:

Q3. Why SWG VA needs constant communication with licensing servers?

A. To prevent licensing issues (duplicate serial numbers), the SWG VA also communicates with Communication attempts to occur every hour.  The license is suspended after 7 days if no communication can be made to Once communication is restored, the license is un-suspended and the accumulated failure count starts are reset. it may take few hours for the warning message to disappear from the web UI, after the communication is restored.

Q4. Can I deploy the SWG VA in a closed network or in proxy chaining deployment?

A. In a closed network or proxy chaining mode, the SWG VA still needs a TCP connection over port 443 either directly or via the upstream proxy on the hosts mentioned above.

Note: Refer to the Secure Web Gateway Virtual Appliance Initial Configuration Guide for details on required configuration using forwarding host for SWG VA in proxy chaining mode.



SWG VA can not access the required licensing server hosts.


Ensure that the SWG VA has access to the hosts listed in this article.