ProxyAV license is not updating even though the auto update is enabled

book

Article ID: 166798

calendar_today

Updated On:

Products

ProxyAV Software - AVOS

Issue/Introduction

ProxyAV license is not updating even though the auto update is enabled
The ProxyAV license is not automatically updating.  Why?
What can I do to force the ProxyAV to update its license?
Some of my ProxyAV appliances have updated their licenses.  Others have not.
I have to manually click the update button in order to get the newest files
How often does the ProxyAV go out and check for a license update?
When is that interval timer started?
What operations reset that interval timer?

Resolution

The ProxyAV (ProxyAV 3.x) will automatically update every 30 days.  When the ProxyAV license is about to expire, it will check one (1) day before the license expires.  The timer starts when the ProxyAV is started (or restarted) or 30 days after the last time the automatic update ran.  You can override the inteval by doing the following:

  • Clicking on the Update button in the ProxyAV Management Console (https://<ip.address.of.proxyav>:8082 ) > Licensing.
  • By manually installing the license file.
  • By restarting the ProxyAV unit.