Proxy AV cpu high 100 & Internet Slow

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Article ID: 166791

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Updated On:

Products

AV-810 AV-510 AV-2400 AV-1200 AV-1400

Issue/Introduction

The CPU jumps to 100% and the Internet is slow within 1 minute.

CPU hit 100% during 2013-08-13 01:14:54 UTC  - 2013-08-13 01:15:33 UTC

ID001001(CPU Usage - Min)=21 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0 1 2 2 56 93 99 58 97 68 4 1 0 0 0 0 0 0 0
ID001002(CPU Usage - Hours)=8 7 7 0 0 0 0 0 7 7 0 7 0 7 0 0 0 0 0 7 0 0 0 0
ID001003(CPU Usage - Days)=1 2 2 0 0 0 2 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

ID001004(MEM Usage ("high water") - Min)=51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 53 53 53 53 53 53 53 53 53 53 53 53 53 53 53 68 47 46 38 90 64 53 53 53 53 53 53 53 53 53
ID001005(MEM Usage ("high water") - Hours)=90 90 91 53 53 53 53 53 90 90 52 90 53 90 53 53 53 53 53 90 53 53 53 53
ID001006(MEM Usage ("high water") - Days)=90 91 91 90 90 90 90 91 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

<!-- Basic settings start -->
Basic information:

ID000000(Sysinfo Version)=1.0

ID000001(Version Info)=3.5.1.1(111017)
ID000002(AV Engine/Version)=Kaspersky Labs   engine version - 8.1.8.79
ID000003(Connection Mode)=0
ID000004(Current Time)=2013-08-13 04:14:40+03:00EAT
ID000005(AV Up Time)=8 days 11:55:41
ID000006(MAC Address)=00:E0:81:B9:42:52
ID000006(MAC Address)=00:E0:81:B9:42:53

ID000007(Hardware Serial Number)=4209101495
ID000008(Hardware Platform)=AV510-A
<!-- Basic settings end -->

ID000115(Update Frequency (Min))=30  <<<<<<<
ID000117(Engine Update Location)=Default
 

Resolution

 

For any antivirus pattern to update, it always requires resources from ProxyAV. A pattern update for every 30 minutes is too frequent; customers are advised to schedule pattern updates every 8 or 12 hours (during off-peak hours) to reduce the load on the ProxyAV.

Suggestion is to change update frequency to 480 minutes and monitor it

(Antivirus > update settings > update frequency > (480) minutes)