When a LAN Expansion Module (LEM) is installed into the upper slot of a PacketShaper 10000 (hardware revision "G" or higher), the connector pins may come in contact with the front lip of the chassis, causing intermittent issues on the LEM.
To check revision, type 'ver ver' from the command:
PacketShaper# ver ver
Version: PacketShaper v8.3.1g1
Product: PacketShaper 9500
Part Number: 109-0001-01 REV A