Packetshaper "CRC error" shows up when connected via the console cable

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Article ID: 166753

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Updated On:

Products

PacketShaper

Issue/Introduction

PacketShaper's LCD shows “booting”
PacketShaper fails to boot up
Connect the PacketShaper using the direct console cable and the following message appears:

CRC error
Abort, Retry, Fail?

Resolution

The CRC error that shows up when connected through the console cable indicates that PacketShaper’s flash drive is damaged and may need to be replaced. Please contact Blue Coat Technical Support for further assistance.  For information on how to contact Blue Coat Technical Support, please see http://www.bluecoat.com/support/contactsupport .