No activation email on Symantec Web Filter license (BCWF) renewal

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Article ID: 166721

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

If you are purchasing the Symantec Web Filter license for the first time, an activation email is sent to activate Symantec Web Filter. This is a onetime process.

 

Resolution

If you are renewing the license for Symantec Web Filter, no activation email is generated. You continue using the same username/password combination for downloading the content-filter database to the device.