Disabled form fields are enabled when a user uses the "override" functionality in Service Catalog.

Article Id: 16669

Status: Published

Updated On: 14-02-2018 07:51

Legacy Id: TEC1248525

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

If a user uses the override functionality to modify a request, form fields which are set to "disabled" in the form editor can be editted.

Environment:

Release: CASVCT99000-12.9-Service Catalog
Component:

Resolution:

This is expected behaviour. The ability to edit a field which is disabled is part of the override functionality. It is intended for administrators to be able to modify request details as required, or to approve a request where they aren't assigned the request pending action.