Collect and download log and diagnostic files to assist in troubleshooting the ProxySG or ASG.
Note: In some companies the Send Service Information is not available due to firewall restrictions, but the diagnostic files are required by Broadcom or a Partner.
Reproduce the issue, then go to the following URL:
Important: If the URL doesn't work, it means no traffic was received from that client IP.
Important: If the Download capture button stays greyed out even after reproducing the issue, it means no traffic was received or sent for the applied filter.
Once all files are downloaded to your PC, zip all these files together and upload them to the case using the MyBroadcom portal. If you don't have access to this portal or cannot upload files through this method, please raise a new case with our Global Customer Assistance team and they will help you with this process.
For more information on ProxySG troubleshooting logs, see Uploading files to your Technical Support case