IWF "Unlicenced" and "Unavailable" Messages are appearing in the event logs and/or access logs

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Article ID: 166681

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

If you are seeing Unlicensed or Unavailable messages in the event/access logs, the database is corrupt and must to be purged.

NOTE: This can only be performed via CLI

To purge the database via the CLI, do the following: 

proxy>en
password:
proxy#config t
proxy#(config)content-filter
proxy#(config content-filter)
proxy#(config content-filter)provider iwf disable
ok
proxy#(config content-filter)iwf
proxy#(config iwf)purge
ok
proxy#(config iwf)download get-now
This may take a few minutes. please wait...
loading database...
Download Log:
*Download
*Log
*Will
*Display
*Here

ok
proxy#(config iwf)exit
proxy#(config content-filter)provider iwf enable
ok