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File trigger job failing on windows <Logon Failed: Error: 1787>


Article ID: 16664


Updated On:


CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent


File Trigger jobs and/or other jobs are failing with the following error:

<Logon Failed: Error: 1787> 



Release: ATSAGE99000-11.3-Workload Automation AE-Remote Agent


The most common cause for the error, as seen in a number of Microsoft support cases, is a network issue connecting to the logon server in the trusted domain, usually stemming from a DNS issue.

Please refer to the following link for more information: 

Another possibile cause could be that the domain logon is configured to use Kerberos tickets. User tickets have a lifetime of 10 hours by default. This can be changed in the Domain Security Policy. See: