File trigger job failing on windows <Logon Failed: Error: 1787>

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

File Trigger jobs and/or other jobs are failing with the following error:

<Logon Failed: Error: 1787> 

 

Environment

Release: ATSAGE99000-11.3-Workload Automation AE-Remote Agent
Component:

Resolution

The most common cause for the error, as seen in a number of Microsoft support cases, is a network issue connecting to the logon server in the trusted domain, usually stemming from a DNS issue.

Please refer to the following link for more information:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/cd865770-1fb4-4d34-b9aa-cf3a586ba65f/external-trust-error-the-secure-channel-reset-failed-with-error-1787the-secure-channel-reset?forum=winserverDS 

Another possibile cause could be that the domain logon is configured to use Kerberos tickets. User tickets have a lifetime of 10 hours by default. This can be changed in the Domain Security Policy. See: https://technet.microsoft.com/en-us/library/dd277401.aspx