Install screen hangs when booting off a USB drive to install Director (SGME) 5.x

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Article ID: 166612

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Updated On:

Products

Mobility Threat Protection Director

Issue/Introduction

Install screen hangs or keyboard does not respond when booting off a USB drive to install SGME 5.x on Blue Coat Director.

Resolution

When installing Director 5.x from a USB drive, if the keyboard becomes unresponsive and it looks like the installation is "hanging", please make sure that the Director console is connected using a direct serial cable. There are known issues with using converters such as USB-Serial or Bluetooth-Serial converters with a serial cable that causes the install to become unreponsive. Blue Coat strongly recommends using a direct serial cable connected to a computer that has a serial port.