Incidents are not indicating username on DLP device

Products

• Data Loss Prevention

Issue/Introduction

 The error message in the syslogs is Unable to resolve ICAP XAUTH URI "WinNT://domain/User" using LDAP.

Resolution

 In the past we have seen these issues due to the base DN being too specific.

 

Change your base DN to DC=Example,DC=net  (replacing example and net with the correct values)

 

Incidents should now be reported with usernames