Performing a packet capture to be used for troubleshooting, How to use Wireshark to capture a packet trace as part of troubleshooting a network/connectivity issue.
How to obtain a packet trace suitable for analysis by Bluecoat Support.
Decide on a capture setup
Wireshark is a tool that allows packet traces to be sniffed, captured and analysed. Before Wireshark (or in general, any packet capture tool) is used, careful consideration should be given to where in the network packets are to be captured. Refer to the capture setup pages in the wireshark.org wiki for technical details on various deployment scenarios.
Obtain appropriate Wireshark package
Obtain a Wireshark package or installer for the operating system running on the system which is to be used for packet capture.