Uploading files from Proxy SG or ASG directly to your Technical Support case via CLI (Command Line Interface)

Products

• Advanced Secure Gateway Software - ASG
• SG-300
• SG-S500
• SG-S400
• Secure Web Gateway Virtual Appliance
• SG-S200
• ProxySG Software - SGOS
• SWG VA-100

Issue/Introduction

Steps to upload files from Proxy SG or ASG directly to your Technical Support case via CLI (Command Line Interface)

Resolution

If the GUI interface is not available, or you have command line interface only, you can upload the troubleshooting files to your case view by using the following. You will need to replace with the your case number.

PROXY_SG#config t Enter configuration commands, one per line.  End with CTRL-Z. PROXY_SG#(config)diagnostics PROXY_SG#(config diagnostics)service-info PROXY_SG#(config service-info)view available Service information that can be sent to case. Name                                    Approx Size (bytes) Event_log                               155,648 System_information                      Unknown Snapshot_sysinfo                        Unknown Snapshot_sysinfo_stats                  Unknown   PROXY_SG#(config service-info)send <case number>  Event_log PROXY_SG#(config service-info)send <case number>  System_information PROXY_SG#(config service-info)send <case number> Snapshot_sysinfo PROXY_SG#(config service-info)send <case number> Snapshot_sysinfo_stats

Or you can upload the files using single command line:

PROXY_SG#(config service-info)send <case number> Event_log System_information  Snapshot_sysinfo Snapshot_sysinfo_stats