Uploading files from Edge SWG (ProxySG) or ASG directly to your Technical Support case via CLI (Command Line Interface)

Products

• Advanced Secure Gateway Software - ASG
• Secure Web Gateway Virtual Appliance
• ProxySG Software - SGOS
• ISG Proxy

Issue/Introduction

Steps to upload files from Edge SWG (ProxySG) or ASG directly to your Technical Support case via CLI (Command Line Interface)

Resolution

If you only have CLI access you can still send troubleshooting files to your support case if the Edge SWG (ProxySG) still has network connectivity. You can view and upload the available troubleshooting files using the following commands (replacing <case number> with your actual support case number such as 123456789):

PROXY_SG#config t Enter configuration commands, one per line.  End with CTRL-Z. PROXY_SG#(config)diagnostics PROXY_SG#(config diagnostics)service-info PROXY_SG#(config service-info)view available Service information that can be sent to case. Name                                    Approx Size (bytes) Event_log                               155,648 System_information                      Unknown Snapshot_sysinfo                        Unknown Snapshot_sysinfo_stats                  Unknown   PROXY_SG#(config service-info)send <case number>  Event_log PROXY_SG#(config service-info)send <case number>  System_information PROXY_SG#(config service-info)send <case number> Snapshot_sysinfo PROXY_SG#(config service-info)send <case number> Snapshot_sysinfo_stats

You can alternatively upload the troubleshooting files with a single command:

PROXY_SG#(config service-info)send <case number> Event_log System_information  Snapshot_sysinfo Snapshot_sysinfo_stats