How to troubleshooting for cannot add or remove configuration on BlueCoatSG (corrupt registry problem)?

Products

• ProxySG Software - SGOS

Issue/Introduction

If the ProxySG won't accept any specific configuration from Web management console or Command line, or cannot remove configuration settings, it could be that it is a corrupt registry on configuration file. We would need a registry XML file at the time the problem occurs to troubleshoot the problem.

Resolution

Here are the steps for collecting the registry XML file.

1. Save current registry XML file (https://<SG-IP>:8082/registry/registry.xml).
2. Modify the SG setting to reproduce the problem.
3. Save the latest registry XML file (https://<SG-IP>:8082/registry/registry.xml) again.
4. Save the latest Sysinfo and Eventlog after your operation
   Sysinfo obtained from  : https://<SG-IP>:8082/sysinfo
   Eventlog obtained from : https://<SG-IP>:8082/eventlog/statistics
5. Upload to BlueCoat support:
   • two sets of registry XML files,
   • the Sysinfo and Eventlog files, and
   • a description of the setting change in Step 2.