How to Solve Timeout Issues due to CONNECT tcp://0.0.0.0:443

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Article ID: 166493

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

Page hangs indefinitely when browsing the site.

Policy trace shows:
CONNECT tcp://0.0.0.0:443/
RDNS lookup was unrestricted

The SG tries to do a reverse DNS  lookup for 0.0.0.0 (in order to evaluate policy) and times out after 30 seconds.

Resolution

 

This problem can be solved by applying the following policy to deny request URLs containing 0.0.0.0

Login to the Management Console -> Configuration -> Policy -> Policy Files -> Policy Files Tab

- Select the drop-down for “Install Local File from:” and select Text Editor then click install

- Copy paste below policy into the box & click Install


<proxy>
http.method=connect url.address=0.0.0.0 DENY