Hot Swapping hard disk on Edge SWG (ProxySG)

Products

• ProxySG Software - SGOS

Issue/Introduction

Models which support the hot swap of the hard disk and steps to perform it

Environment

Hot Swapping the hard disk is supported on the following Edge SWG products:

• SG-S200
• SG-S400
• SG-S500
• SSP-S210
• SSP-S410

Resolution

This can be done by following the instructions below:

1. Take the required disk OFFLINE before removing by entering the following CLI command: #disk offline <disk number>
   
   Note: If the disk in question is showing Status Failing, State Warning or similar, the CLI may give a error message when attempting to take the disk offline. At this point you CAN still proceed to physically remove the disk from the slot.
    
2. Remove the disk from the drive bay.
3. Insert the new disk into that drive. Upon connection the new disk initializes and the config is copied to the new disk and it will be ready for use at this point. No commands are needed to put the disk back online.
    

The following guide is currently available for a given model:

• SG-S500, S400, S200
  • S-Series Maintenance and Upgrade Guide

If the disk is still showing as having an error, it's possible the hardware issue is not with the disk but with the physical device itself. Please contact Broadcom Technical Support to have this investigated.