When having performance, failure and other issues with Web Security Service Unified Agent; supplying a Trace Log to your case Engineer will often be required.
1. In your system tray, right-click the installed Unified Agent icon. Select status.
2. Click the Advanced tab.
3. Select Start Tracing to initiate a trace capture. When you begin a trace capture, the service displays the log file path and name in the Status: field.
(Optional) To capture information that begins with system boot up, select the Enable tracing on startup option, restart Windows, and return to this dialog to stop the capture.
4. Stop the trace capture.
5. Click Open Trace Folder to display the folder that contains the trace file to send to support.
6. Upload to your case or by going to upload.bluecoat.com
On OS X, starting with Unified Agent 4.6, the messages go to a Unified Agent specific file located at /var/log/asl/blue-coat-unified-agent.log. Access the log using the console application, /Applications/Utilities/Console.app. Send the blue-coat-unified-agent.log file to Symantec Support.