Uploading ProxySG troubleshooting data via the command line interface (CLI)

Products

• ProxySG Software - SGOS

Issue/Introduction

Uploading information from the command line interface (CLI) is useful if access to the GUI is slow or unavailable.

 

Resolution

Connect to ProxySG using a Serial Console or ssh. 

Execute the following commands to see what files are available:

ProxySG>enable
Enable Password:
ProxySG#
ProxySG#conf t
Enter configuration commands, one per line.  End with CTRL-Z.

ProxySG#(config)diagnostics
ProxySG#(config diagnostics)service-info
ProxySG#(config service-info)view available
Service information that can be sent to Blue Coat

Name                                                                          
 Approx Size (bytes)
Event_log                                                                     
 1,744,896
4_3_2_12_38982_2009-11-03_01_45_58_context.cwz                                
 33,465,372
4_3_2_12_38982_2009-11-03_01_45_58_full.cwz                                   
 58,271,876
5_4_2_2_41580_2009-10-15_02_44_44_context.cwz                                 
 Unknown
System_information                                                            
 Unknown
Snapshot_sysinfo                                                              
 Unknown
Snapshot_sysinfo_stats                                                        
 Unknown
Access_log_main                                                               
 785,652
Access_log_streaming                                                          
 2,280

ProxySG#(config service-info)
ProxySG#(config service-info)send ?
 <SR #> <one or more commands from view available>
ProxySG#(config service-info)

Example, to upload a sysinfo to a case (replace the <case number> with your case number):

ProxySG#(config service-info)send <case number> system_information  
Sending the following reports
System_information
ProxySG#(config service-info)

If support asks for a sysinfo, event log and snapshots, you must upload each log individually. 

Documentation Link:  Send service information reports to Broadcom 

To upload the troubleshooting data using GUI: Uploading files from Edge SWG (Proxy SG) or ASG directly to your Technical Support case via Management Console GUI