Uploading EdgeSWG troubleshooting data via the command line interface (CLI)

Products

• ProxySG Software - SGOS

Issue/Introduction

Uploading information from the command line interface (CLI) is useful if access to the GUI is slow or unavailable.

 

Resolution

Connect to the EdgeSWG using the Serial Console or SSH. 

Execute the following commands to see what files are available:

ProxySG>enable
Enable Password:
ProxySG#
ProxySG#conf t
Enter configuration commands, one per line.  End with CTRL-Z.

ProxySG#(config)diagnostics
ProxySG#(config diagnostics)service-info
ProxySG#(config service-info)view available
Service information that can be sent to Blue Coat

Name                                                                          
 Approx Size (bytes)
Event_log                                                                     
 1,744,896
4_3_2_12_38982_2009-11-03_01_45_58_context.cwz                                
 33,465,372
4_3_2_12_38982_2009-11-03_01_45_58_full.cwz                                   
 58,271,876
5_4_2_2_41580_2009-10-15_02_44_44_context.cwz                                 
 Unknown
System_information                                                            
 Unknown
Snapshot_sysinfo                                                              
 Unknown
Snapshot_sysinfo_stats                                                        
 Unknown
Access_log_main                                                               
 785,652
Access_log_streaming                                                          
 2,280

ProxySG#(config service-info)
ProxySG#(config service-info)send ?
 <SR #> <one or more commands from view available>
ProxySG#(config service-info)

Example, to upload a sysinfo to a case (replace the <case number> with your case number):

ProxySG#(config service-info)send <case number> system_information  
Sending the following reports
System_information
ProxySG#(config service-info)

If support asks for a sysinfo, event log and snapshots, you must upload each log individually. 

Documentation Link:  Send service information reports to Broadcom 

To upload the troubleshooting data using GUI: Uploading files from Edge SWG (Proxy SG) or ASG directly to your Technical Support case via Management Console GUI