Uploading information from the command line interface (CLI) is useful if access to the GUI is slow, or not available.
Connect to ProxySG using a Serial Console, PUTTY or other software. Here are the commands:
ProxySG>enable
Enable Password:
ProxySG#
ProxySG#conf t
Enter configuration commands, one per line. End with CTRL-Z.
ProxySG#(config)diagnostics
ProxySG#(config diagnostics)service-info
ProxySG#(config service-info)view available
Service information that can be sent to Blue Coat
Name
Approx Size (bytes)
Event_log
1,744,896
4_3_2_12_38982_2009-11-03_01_45_58_context.cwz
33,465,372
4_3_2_12_38982_2009-11-03_01_45_58_full.cwz
58,271,876
5_4_2_2_41580_2009-10-15_02_44_44_context.cwz
Unknown
System_information
Unknown
Snapshot_sysinfo
Unknown
Snapshot_sysinfo_stats
Unknown
Access_log_main
785,652
Access_log_streaming
2,280
ProxySG#(config service-info)
ProxySG#(config service-info)send ?
<SR #> <one or more commands from view available>
ProxySG#(config service-info)
Example:
ProxySG#(config service-info)send <SR #> system_information
Sending the following reports
System_information
ProxySG#(config service-info)
So if your TSE asks for a Sysinfo, event log and snapshots, you will need to upload each one individually. The GUI is very efficient, but sometimes the GUI is not available.