How do I recover my admin password for Reporter 9.x?

Products

• Reporter

Issue/Introduction

I've forgotten my admin password for Reporter version 9.x. How can I reset it?

 

Resolution

Here are the steps to reset the admin password for Reporter 9.x.

Red Hat LINUX servers:

• Navigate to the root folder of your Blue Coat Reporter installation; by default installed to /opt/bc/reporter.
• Stop Reporter: /etc/init.d/bcreporter stop.
• Remove the isready.txt file: rm isready.txt.
• Run the do-startup.sh shell script: ./do-startup.sh.
• Answer the prompts for renewing your admin password and license information.
• Restart Reporter: /etc/init.d/bcreporter start.

Microsoft Windows servers.

• Navigate to the root folder of your Blue Coat Reporter installation; by default is installed to Program Files/Blue Coat Reporter 9.
• Use the Service Panel stop Reporter.
• Remove the isready.txt file: del isready.txt.
• Run the bcrstartup.exe executable: bcrstartup --prompt.
• Answer the prompts for renewing your admin password and license information.
• Restart Reporter from the Service Panel.

NOTE: These steps should not affect other local users configured in this file.