How to obtain role information (example: who are all the Administrator users in Xtraction) for Xtraction users?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

How to obtain role/license information (example: who are all the Administrator users in Xtraction) for Xtraction users?

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

Under Xtraction Administration -> User Administration -> User Administration, we can filter out users based on the Role they have with in Xtraction.

 

Below picture is a sample from a demo system showcasing what Xtractoin Roles have which users in them. You can filter them out by Inactive/Active users too.

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