I installed IT Asset Manager and it does not show in Control Panel - Programs.

Article Id: 16605
Status: Published
Updated On: 14-02-2018 07:52
Legacy Id: TEC1604028
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:



I installed IT Asset Manager and it does not show in Control Panel - Programs

Environment:

Release:
Component: ARGIS

Resolution:

Perform the following steps on both the Web and Application servers.

   1. Log in to the server with a user that has access to edit the registry. 

   2. Open the Registry Editor ('regedit' from a command prompt)

   3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2313729D-9D4A-4F68-9425-6261FF8B495A}

   4. Find the key 'SystemComponent' (in the right window)

   5. Right-click on 'SystemComponent', choose Modify -> Value data, and change the value to 0

   6. Close the registry editor

 

 7. Launch the Control Panel, select programs ->  programs and features -> view installed updates. 

 

 8. Verify the CA Asset Portfolio Management patches or test fixes are now visible.