I installed IT Asset Manager and it does not show in Control Panel - Programs.

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Article ID: 16605

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I installed IT Asset Manager and it does not show in Control Panel - Programs

Environment

Release:
Component: ARGIS

Resolution

Perform the following steps on both the Web and Application servers.

   1. Log in to the server with a user that has access to edit the registry. 

   2. Open the Registry Editor ('regedit' from a command prompt)

   3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2313729D-9D4A-4F68-9425-6261FF8B495A}

   4. Find the key 'SystemComponent' (in the right window)

   5. Right-click on 'SystemComponent', choose Modify -> Value data, and change the value to 0

   6. Close the registry editor

 

 7. Launch the Control Panel, select programs ->  programs and features -> view installed updates. 

 

 8. Verify the CA Asset Portfolio Management patches or test fixes are now visible.