Why is the "dtsping" command failing?

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

DTS is used to connect and transfer data between ITCM Managers (rarely used for agents). The connection is based on the success of the command "dtsping", but this command may fail sometimes

Even if all ports necessary for ITCM are opened and both end machines are up and running and can be pinged without problems, why is the "dtsping" command failing?

Environment

Client Automation 14.x

Resolution

When the target machine has DTS Legacy Cam support enabled, then this machine is always responding to a "dtsping" command.

The parameter can be found in the Default Configuration policy under:

-> DSM -> Data Transport Service (DTS) ->  Data Transport Agent Plugin -> Legacy Messaging Support

By default this option is set to 'False', can be changed to 'True'.