How can I send my decrypted packet captures to support without disclosing my private keys?

Products

• ProxySG Software - SGOS

Issue/Introduction

Retrieving / storing decrypted packet captures without the need for private keys.

1. Optional but will save a lot of work. After successful decryption, ask the client to right click on the stream of interest and select Follow TCP Stream.
   

2. Open File > Export > File.
   

3. In the dialog box, ensure the following is selected:
   
   Note: By default, “Displayed” and “Packet Bytes” are not selected. Selected both options to have a complete and clean decrypted export.
    

The resulting text file shows you the decrypted info without needing the private keys.