Send information from Proxy SG to Symantec to update case when Proxy is not connected to the network

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

I have to send data to service request but my Proxy is not connected to the network

Resolution

For example: 
You would like to update a case with Service Information such as:

• SYSInfo
• Event Log

Here are the steps for it

1.     Connect to ProxySG using a Serial Console, PUTTY or other software. 

2.     Before open the session click on logging and click on all session output

3.     ProxySG>enable

3.     Enable Password:

4.     ProxySG#

5.     ProxySG# show config

6.     Copy from command line everything

7.     Paste it in notepad

8.     ProxySG# show event-log

9.     Copy from command line everything

10.   Paste it in notepad

11.   Send it via your MySymantec Portal Account