Failed Login to LogMeIn Remote Access
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Failed Login to LogMeIn Remote Access


Article ID: 165745


Updated On:


ProxySG Software - SGOS


LogMeIn Remote Access fails with detect protocol enabled.

LogMeIn Remote Access fails although you have configured not to detect protocol for,, and


If you perform a policy trace, you can see connections to LogMeIn through various IP addresses within the range of

This is from APNIC Whois Database:
LOGMEIN, INC. INAP-LAX-LOGMEIN-30257 (NET-216-52-233-0-1) -

Hence, you can disable protocol detection for requests to the domain in another way:

  1. In the Management Console, select Configuration > Policy Files.
  2. Beside Install Local File from: Text Editor, click Install.
  3. Paste the following into the Local File:

    url.address= detect_protocol(none)

  4. Click Install and then click Apply.