Experiencing problems communicating with Director

Products

• Director

Issue/Introduction

On a high latency connection, the Director Management Console could timeout loading the Profiles/Overlays or executing a Job with the message "Experiencing problems communicating with Director".

Resolution

B#190431 in SGME 6.1.8.1 introduced the command below to configure the request timeout of the Director Management Console. The purpose of this command is to allow Director to wait for the duration configured before it times out the session. Indirectly, it will also tell the Director administrator on whether the message is due to the problem described in this KB. A case should be opened with Blue Coat should the problem persist after the request-timeout is increased to a reasonable value.

director (config) # dmc request-timeout ?
<dmc request-timeout, number of seconds to wait on each DMC request to Director, e.g. 30 45 60>
director (config) # dmc request-timeout 45
director (config) # write memory
director (config) # show dmc request-timeout
DMC request timeout: 45

Note : The minimum request-timeout value allowed is 30 seconds.