Configuration Error when attempting to load a Database.

Products

• Reporter

Issue/Introduction

IN the journals, I see:

"BCRJ:2010-05-26 19:47:08 (4bfd7abc) ALW.ERRO.DBMGR
   src/sg_profile.cpp,1426,
      worker_thread_45007960(1157658976),,
   Error 6 loading database 'MYDATBASENAME:database_0cd990b08b9011deb3d3f0004c6b29e9'"

The error is correct, the database configuration file has become corrupt.

This is found in these locations:

• On linux, that location is /opt/bc/reporter/settings/databases
• On Windows, that location is <installed drive>Program Files/Bluecoat Reporter 9/settings/databases

In one case this section of the database had been removed, and replacing this section removed this symptom. 

miscellaneous = {
session_timeout = "420"
session_last_page_time = "0"
max_rows_email = "25000"
max_rows_archive = "0"
max_rows_download = "0"
count_denied_page_views = "false"
} # miscellaneous
 

 

NOTE1:  To find out where this section should be, you can create a new test database, and compare this cfg file with the current one that appears to be corrupt.

NOTE2: Your database may also be corrupt.  To diagnose, and solve, this see 000010417

Resolution

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