BCAAA application log shown " ProxySG Appliance process 'Blue Coat Systems\BCAAA\\bcaaa-130'; status=193:0xc1:%1 is not a valid Win32 application"

Products

• Mobility Threat Protection

Issue/Introduction

The BCAAA service is running on  SAN [Storage area networks] drive on Windows 2008 platform.

From the BCAAA application log:
Log Name:      Application
Source:        BCAAA
Date:          6/18/2010 7:00:56 PM
Event ID:      1012
Task Category: (1)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      bcaaa.bluecoat.com
Description:
[4032:4080] Failed to create ProxySG Appliance process 'E:\Program Files
(x86)\Blue Coat Systems\BCAAA\\bcaaa-130'; status=193:0xc1:[4032:4080]
Failed to create ProxySG Appliance process 'E:\Program Files (x86)\Blue
Coat Systems\BCAAA\\bcaaa-130'; status=193:0xc1:[4032:4080] Failed to
create ProxySG Appliance process 'E:\Program Files (x86)\Blue Coat
Systems\BCAAA\\bcaaa-130'; status=193:0xc1:[4032:4080] Failed to create
ProxySG Appliance process 'E:\Program Files (x86)\Blue Coat
Systems\BCAAA\\bcaaa-130'; status=193:0xc1:%1 is not a valid Win32
application.
 is not a valid Win32 application.
 is not a valid Win32 application.
 is not a valid Win32 application.

The client side message displayed was:  
***************************************
Appliance Error (configuration_error)
Your request could not be processed because of a configuration error:
"Connection to authentication agent lost."
***************************************

Resolution

SAN partition that BCAAA service is running on is corrupted. Delete and re-create the SAN partition, reinstall the BCAAA service.