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Adobe Creative Cloud does not load, icon spins when using ProxySG


Article ID: 165336


Updated On:


Advanced Secure Gateway Software - ASG Symantec WebFilter (formerly Blue Coat WebFilter - BCWF) Secure Web Gateway Virtual Appliance ProxySG Software - SGOS


After signing into correctly, you attempt to navigate to one of the available sections like Files or Add Ons, however you receive a spinning icon that never loads.


The issue is caused by an OPTIONS request for Adobe that is triggering authentication, which in turn does not complete, and the page does not load:


To resolve the issue:

Create a Do Not Authenticate object for

CPL: authenticate(no)

More information on Do Not Authenticate policies can be found here: Bypassing authentication on the ProxySG based on the destination URL