Advanced Threat Protection 2.3 errors out when performing a backup at the command-line

Products

• Symantec Products

Issue/Introduction

When attemping to perform a backup, either full or with the --test parameter, you get the following error:

ERROR Fail testing scp server, exception=cannot concatenate 'str' and 'NoneType' objects

Cause

 

Resolution

This happens when the --path= parameter is not supplied. Even if you leave it blank, the command will only be successful if the --path parameter is given in the backup command.

 

Example:

localhost> backup --user=admin --host=10.1.2.3 --protocol=scp --password=symantec --debug --path= --test
...
INFO Succeed running backup.

 

localhost> backup --user=admin --host=10.1.2.3 --protocol=scp --password=symantec --debug --test
...
ERROR Fail testing scp server, exception=cannot concatenate 'str' and 'NoneType' objects